Aug 263 min read

AI in Action: Practical Ways to Integrate AI In the Workplace

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How is AI Used in the Workplace?

Getting ahead in today’s market means adopting Artificial Intelligence (AI) into the workplace now. Every day you wait to harness the power of this revolutionary technology is another day your company is falling behind. It’s not a matter of everyone else is doing it, or that AI is a fad, or that AI is productivity snake oil; AI is the real deal and it is transforming the way the world does business and gets work done.

Learn how to leverage AI to enhance efficiencies and gain valuable insights for improved decision-making in your organization. Below are practical ways to integrate AI in the workplace.

How To Automate Tasks

A straightforward application for AI in the workplace is automating routine tasks - the tasks that take up considerable time but do not require a high skill level to complete. You know the tasks that also are prone to human error?

Chatbots and virtual assistants, for example, can handle customer service inquiries, schedule meetings and manage emails. Another example is Robotic Process Automation (RPA) which can take over data entry, invoicing and payroll processing. All of this automation not only saves time, but greatly reduces the risk of human error.

Pro Tip for Microsoft Users: Microsoft Outlook users can use Copilot to navigate extensive email threads with the AI technology extracting crucial information, proposing actionable steps, and drafting agendas and meeting summaries. Copilot also assists in scheduling meetings by suggesting relevant attendees, drafting agendas and finding optimal meeting times.

Facilitating Remote Work

Most teams today do not share a physical workspace at the same time. With the rise of remote work groups, AI-powered collaboration tools are essential. These applications enhance communication and project management, ensuring that projects stay on track. For example, AI-integrated Virtual Reality (VR) and Augmented Reality (AR) can be used for training and virtual meetings, providing immersive experiences that bring remote employees closer together.

Pro Tip for Microsoft Users: AI-driven features in Microsoft Office allow remote teams to work together seamlessly. Features like Meeting Insights give workers capabilities such as finding information before, during, and after meetings as easily as if a personal assistant were supporting you.

How to use AI for Customer Service

AI is a game changer for your customer’s experience, which can deepen trust and loyalty with your brand. Among the many features AI offers in the realm of customer service is analyzing customer data and offering personalized recommendations. AI can accumulate and prepare data from clients’ various touchpoints with your company, and centralize all of this information about each interaction through multiple channels. This omnichannel, data-rich, targeted approach goes far in facilitating customer satisfaction and loyalty.

Additionally, companies with a social media presence can rely on AI-powered sentiment analysis tools to monitor social feedback in real time so that strategies can be quickly adjusted to meet customer needs.

Pro Tip for Microsoft Users: The Intelligent Call Recap feature offers AI-powered summaries of VoIP and PSTN calls, making it easier to review and act on call outcomes, including call centers that use these call types in their operations.

Steps to Implement AI in the Workplace

When beginning to integrate AI in the workplace, think low-hanging fruit. First, identify the areas where AI will have the most impact. Research and choose the AI solutions that offer the quickest, most easily implemented solutions to an ongoing organizational challenge.

Consider beginning with a small-scale pilot program to test the effectiveness of the AI tools. It is crucial that employees are trained and provided with ongoing support. Continuously monitor the performance of your AI systems and make adjustments as needed.

Priority Management is your partner for integrating AI in the workplace. We have been training companies on productivity best practices and process solutions for over forty years. Those decades of proven effectiveness position us perfectly in today’s environment that is on the cusp of being completely changed by AI; we know how to make the best of emerging technologies and identify opportunities for their adoption in your specific workflow.